Amid all this confusion, one particular error emerged from the jumble of names, shapes and positions: Greenland was split into two. An entirely new island, named ‘Groclant’, began to be drawn alongside ‘Groenland’ on maps.
‘Groenland’ would be translated by cartographers into their own language, and eventually the two islands came to co-exist as separate entities. Many maps made in this century, and indeed into the seventeenth century, show the original Greenland alongside ‘Green Island’ variations such as Isla Verde, or Insula Viridis.
When people are in a positive frame of mind, they think more quickly, and are more likely to collaborate and problem-solve ( instead of fight and resist). It applies to the smile-et as much as to smile-ee: a smile on your face, and in your voice, will increase your own mental agility.
It all starts with the universally applicable premise that people want to be understood and accepted. Listening is the cheapest, yet most effective concession we can make to get there. By listening intensely, a negotiator demonstrates empathy and shows a sincere desire to better understand what the other side is experiencing.
System 1, our animal mind, is fast, instinctive, and emotional; System 2 is slow, deliberative, and logical. And System 1 is far more influential. In fact, it guides and steers our rational thoughts.
System 1’s inchoate beliefs, feelings, and impressions are the main sources of the explicit belief and deliberate choices of System 2. They’re the spring that feeds the river. We react emotionally (System 1) to a suggestion or question. Then that System 1 reaction informs and effect creates the System 2 answer.
In my short stay I realized that without a deep understanding of human psychology, without the acceptance that we are all crazy, irrational, impulsive, emotionally driven animals, all the raw intelligence and mathematical logic in the world is little help in the fraught, shifting interplay of two people negotiating.