Shay McConnon is co-founder of People First, an international training and consultancy group that runs courses on 'Winning Relationships in the Workplace'. He works with leading companies in Europe and the USA.
"Listen without interrupting, arguing or disagreeing. Accept what they say as their reality. It is their perception, it is valid for them while it may not coincide with your perception."
Kitap işinde usta psikologlar tarafından yazılmıştır. Bize karşımızdaki insanları anlamayı, dünyaya onların penceresinden bakmayı öğreten, insanlar arası problemleri çözmekte benzersiz bir formüller sunan muazzam bir eser. Muhakkak okuyunuz.