Democracy and bureaucracy are often viewed as mutually exclusive concepts. This type of thinking, however, appears to be misplaced. Values of efficiency can coexist with values of representation. Well-run, efficient organizations can be responsive to the will of the people. Bureaucracies are not inherently democratic or anti-democratic. The “tool” analogy seems relevant. Bureaucracies should not be viewed as inherently good or evil, but as tools that can be harnessed for a variety of purposes.