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Customer Service Training 101
Renée Evenson
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7/10
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Customer Service Training 101 is an inspiring training manual that addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using realistic scenarios, guidelines, and practice exercises, this completely revised and updated third edition explains what to do, what to avoid, and why interactions go astray.
Author:
Renée Evenson
Estimated Reading Time:
6 hrs. 48 min.
Page Number:
240
Publication Date:
June 2018
Publisher:
Amacom
Language:
İngilizce
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