...he argues that we are now living through the transition to a “post-industrial” or “programmed” society: there has been a shift from manufacturing toward knowledge-based industries in which education, training, information, design, and so on are central to production. In such a society, control over information and knowledge are the immediate stakes of social conflict, and technocrats are the dominant class to the extent that the interests of the society as a whole are identified with the technological development and managements of organizations they achieve. For Touraine, this leads to new forms of conflict which are more cultural than economic. The opposing class is not made up of workers, but all of those subject to technocratic control; for example, consumers or simply “the general public.” According to Touraine, class struggle in post-industrial society is no longer in the name of political or worker’s rights; it is not related to economic class struggle, but for people’s right to choose and control their own lives.
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