How To Manage Disagreements And Develop Trust And Understanding
Conflict Management In The Workplace
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What you choose to do today...
"Your future relationships are being shaped by your thoughts and behaviours of today. What you choose to do today affects what you will have tomorrow. Today and now are the places to start. Good luck!"
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"I see you as wrong. You see me as wrong. We are both right. That’s not logical but it is psychological." :D
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"People usually do the best they can with the resources they have."
NLP presupposition
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"A good relationship requires mutual understanding and acceptance, not always agreement."
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"Never give up on anybody.
Miracles happen every day!"
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listen for understand, not respond...
"With understanding, the problem often ‘melts’ away. Incredible as it may seem, 70% of people’s conflict problems are solved through understanding."
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Listening is KEY!
"Listen without interrupting, arguing or disagreeing. Accept what they say as their reality. It is their perception, it is valid for them while it may not coincide with your perception."
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tricks to keep in mind
"Brake time is about postponing the talking, not avoiding it. Defuse the anger to deal with the problem."
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"Feelings follow on from your thoughts. Change your thinking if you want to change your feelings."
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