An Ex-FBI Agent's Guide to Speed-Reading People

What Every Body Is Saying

Joe Navarro

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As Sherlock Holmes, the meticulous English detective, declared to his partner, Dr. Watson, "You see, but you do not observe."
The problem is that most people spend their lives looking but not truly seeing.
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The fight response is the limbic brain’s final tactic for survival through aggression. When a person confronting danger cannot avoid detection by freezing and cannot save himself by distancing or escaping (flight), the only alternative left is to fight. In our evolution as a species, we—along with other mammals—developed the strategy of turning fear into rage in order to fight off attackers (Panksepp, 1998, 208). In the modern world, however, acting on our rage may not be practical or even legal, so the limbic brain has developed other strategies beyond the more primitive physical fight response. One form of modern aggression is an argument. Although the original meaning of the term argument relates simply to a debate or discussion, the word is increasingly used to describe a verbal altercation. An overheated argument is essentially “fighting” by nonphysical means. The use of insults, ad hominem phrases, counterallegations, denigration of professional stature, goading, and sarcasm are all, in their own ways, the modern equivalents of fighting, because they are all forms of aggression. If you think about it, civil lawsuits can even be construed as a modern and socially sanctioned type of fight or aggression in which litigants aggressively argue two opposing viewpoints.
If a person constantly wiggles or bounces his or her feet or leg(s) and suddenly stops, you need to take notice. This usually signifies that the individual is experiencing stress, an emotional change, or feels threatened in some way. Ask yourself why the person’s limbic system kicked their survival instincts into the “freeze” mode. Perhaps something was said or asked that might lead to revealing information the person doesn’t want you to know. Possibly the individual has done something and is afraid you will find him out. The foot freeze is another example of a limbic-controlled response, the tendency of an individual to stop activity when faced with danger.
Full and slight shoulder shrugs can mean a lot in context. When the boss asks an employee, “Do you know anything about this customer’s complaint?” and the employee answers, “No,” while giving a half shrug, chances are the speaker is not committed to what was just said. An honest and true response will cause both shoulders to rise sharply and equally. Expect people to give full (high) shoulder shrugs when they confidently support what they are saying. There is nothing wrong with saying, “I don’t know!” while both shoulders rise up toward the ear. As discussed previously, this is a gravity-defying behavior that normally signifies the person is comfortable and confident with his or her actions. If you see a person’s shoulders only partially rise or if only one shoulder rises, chances are the individual is not limbically committed to what he or she is saying and is probably being evasive or even deceptive (…).
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