Customer Service Training 101 is an inspiring training manual that addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using realistic scenarios, guidelines, and practice exercises, this completely revised and updated third edition explains what to do, what to avoid, and why interactions go astray.
Tahmini Okuma Süresi: 6 sa. 48 dk.Sayfa Sayısı: 240Basım Tarihi: Haziran 2018Yayınevi: Amacom Dil: İngilizce